7 ways a VoIP phone system can add value to your business

We've listed seven ways a VoIP (internet-based) phone system can add value to your business.

Firstly - What is a VoIP phone system?

VoIP systems use the Internet to make calls, rather than the copper wires of the old phone systems.

This means that VoIP calls can be made anywhere that there is an Internet connection.

As the copper wires are removed around NZ, all calls will be made by VoIP, or by cell phone.

VoIP systems use your landline numbers (04, 06, 09, etc.) and operate like the old copper system, except the calls are generally clearer. VoIP systems also offer great flexibility and value-adding features to your business.

Seven ways a VoIP phone system can add value to your business.

• Scalability: A VoIP phone system allows for easy scalability, enabling small businesses to add or remove phone lines as needed. This flexibility ensures the system can grow or contract with your business without significant infrastructure changes. EXAMPLE – a GTB client is a franchise taking on franchisees nationwide. As the franchisees join, we quickly add them to the system.

• Cost Savings: VoIP phone systems often offer significant cost savings compared to traditional landline systems. They eliminate the need for separate voice and data networks, reducing infrastructure costs. Additionally, long-distance and international calls can be significantly cheaper with VoIP. EXAMPLE - GTB has many clients who have made substantial savings with our VoIP system, including against other VoIP suppliers.

• Virtual Numbers: VoIP enables small businesses to have virtual phone numbers, establishing a local presence in different parts of the country. This flexibility allows your business to expand its customer base and cater to specific markets. EXAMPLE - GTB has a Wellington-based client who uses an Auckland 09 local number to make themselves more accessible to their customers in Auckland.

• Mobility: VoIP systems provide mobility features that allow employees to use their business landline phone numbers on their mobile devices. This flexibility enables your team to work remotely or on the go, ensuring uninterrupted communication and productivity. EXAMPLE – GTB has a client whose Australian free-phone number rings on his mobile device, so he can always pick up those important calls.

• Call Analytics and Reporting: VoIP systems provide detailed call analytics and reporting features. This flexibility allows small businesses to track and analyse call data, such as call volume, duration, and customer interactions. You can use this information to make data-driven decisions and improve customer service. EXAMPLE – The GTB VoIP system can provide detailed spreadsheet lists of all calls in and out, allowing clients to make decisions, such as staff rostering.

• Advanced Call Routing: VoIP systems offer advanced call routing capabilities, such as call forwarding, simultaneous ringing, and automated attendants. These features allow your business to handle calls more efficiently and ensure that they reach the right person or department. EXAMPLE – Most GTB VoIP clients have automated welcome messages (automated attendants) and call flows customised to suit their needs and deliver a professional customer experience.

• Voicemail to Email Transcription: VoIP systems often offer voicemail to email transcription, converting voicemail messages into text format and sending them to the recipient's email. This flexibility allows you and your team to conveniently access and manage voicemail messages from any device or location. EXAMPLE – GTB clients often praise this feature, as it makes missed calls easy to spot and respond promptly to; particularly useful in small businesses where owners and team are constantly busy.

Summary
If you would like to discuss your individual needs, please feel free to reach out to us here.