If you are a SureIT client on a service agreement, then this work may be covered by your agreement. However, if you are not then we have standard service packages with fixed fees for common ailments; and if your computer does not fall under one of these, we will charge for the actual time we spend working on your job.
Please keep in mind that the older your computer is, the less likely that we will be able to cost-effectively help you. We don’t usually do repairs to internal components or circuit boards, and we don’t do soldering – although we may be able to arrange for these to be done for you.
Yes, we are open to the public.
Onsite, remote and workshop support
We can come to your place and do so regularly for clients anywhere in the Wellington region, up to Palmerston North. We can also arrange for on-site support around most of NZ through our trusted IT Alliance partners. Location dependent travel fees applies. Where possible we will do remote support as usually this is most cost-effective for you.
If you are in Kapiti or close by, you may wish to drop your computer in to us, as this will usually be most cost-effective for you.
Laptops & Screen Repairs
Laptops are great, but they can break and commonly the screens and keyboards do. We don’t do these repairs anymore however can reccomend someone to do repairs for you.
Fixed Fee Services
Business grade services at consumer prices (enquire for price, scope and terms) done at our workshop:
• Investigation – Something, not right? We will investigate and attempt to determine what is wrong. If we can fix it while we are doing this, then great, otherwise we will give you a verbal report and advise you of your options and where possible, give an indication of likely cost
• Tune Up – Things a bit slow? Get a spring clean for your PC/Mac/laptop to speed it up and reduce annoying glitches. Will not fix underlying hardware of software setup problems
Mac & Linux Support
Our technicians have been supporting Macs and Linux OS for years so if you have something that needs fixing or sorting out, we can very likely do that for you
We don’t supply Apple computers or do Apple hardware repairs.
If one of your machines has a virus, please turn off your PC (fully power off), then contact us ASAP. Viruses can steal your personal information resulting in identity theft, or even simply just damage your PC. We have been combating viruses, ransom-ware and trojans for many years, we take them seriously as a threat and treat them as such meaning we are thorough in the removal of them.