If you are a SureIT client on a service agreement, your agreement may cover this work. However, we have standard service packages with fixed fees for common ailments if you are not. If your computer does not fall under one of these, we will charge for the actual time we spend working on your job.
Please keep in mind that the older your computer is, the less likely it is that we will be able to help you cost-effectively. We don't usually do repairs to internal components or circuit boards, and we don't do soldering – although we may be able to arrange for these to be done for you.
Yes, we are open to the public.
On-site, remote and workshop support
We can come to your place and do so regularly for clients anywhere in the Wellington region, up to Palmerston North. We can also arrange for on-site support around NZ through our trusted IT Alliance partners. Location dependent travel fee applies. We will support you remotely from our workshop when possible, as this is usually more cost-effective.
If you are in Kapiti or close by, you may wish to drop your computer into us, as this will usually be most cost-effective for you.
Laptops & Screen Repairs
Laptops are great, but they can break and commonly, the screens and keyboards do. We can arrange for cost-effective repair of most common laptop issues.
Fixed Fee Services
Business-grade services at consumer prices (enquire for price, scope and terms) done at our workshop:
• Investigation – Something, not right? We will investigate and attempt to determine what is wrong. If we can fix it while we are doing this, then great; otherwise, we will give you a verbal report and advise you of your options and, where possible, indicate likely cost.
• Tune-Up – Things a bit slow? Get a spring clean for your PC/Mac/laptop to speed it up and reduce annoying glitches. Will not fix underlying hardware or software setup problems.
Mac & Linux Support
Our technicians have been supporting Macs and Linux OS for years, so if you have something that needs fixing or sorting out, give us a call as we may be able to do that for you.
We don't supply Apple computers or do Apple hardware repairs.
Virus / Malware Removal
If one of your machines has a virus, please turn off your PC (fully power off), then contact us ASAP. Viruses can steal your personal information resulting in identity or money theft or even damage your PC. We have been combating viruses, ransomware and trojans for many years. We take them seriously as a threat and are thorough in removing them.
PS - The best cybersecurity tactic is prevention. Ask us how.
If your data storage device is not working and you need the data, then give us a call and book it in. On most occasions, we can recover your data.
If we can't recover your data, but it is important to you, we can send it away for investigation and possible forensic recovery. This is done at a specialist facility we have been working with for years.
PS - Always have a safe backup of anything valuable. Ask us if you need help.