GTB has invested in world-class ticketing and workflow software, this system coupled remote access and monitoring software means even if your place of work is miles away our techs can be there to help within minutes
In your interests, our work is prioritised. For urgent issues we always have a qualified and experienced Tech available and resolved, whenever possible, immediately. Other issues and requests are handled efficiently.
Help Desk comes as integral part of our Managed Service agreements. To speak with us about getting a help desk service for your team, contact GTB now
The Help Desk Team
We have a Service Coordinator and a Duty Technician available throughout the working day – we are deliberately flexible, so we can be responsive to your requests. Having said that, it’s impossible to be responsive to every request immediately, and for this we have a prioritisation system in place to make sure that the things that are most urgent do get prompt attention.
Leona Head - Office Manager, Public Health Association