GTB IT Solutions

Help Desk

We provide a seamless Help Desk service to ensure your support needs are received, tracked and actioned, and you are kept informed throughout.

World Class

GTB has invested in world-class ticketing and workflow software, this system coupled remote access and monitoring software means even if your place of work is miles away our techs can be there to help within minutes

Priority Coordination

In your interests, our work is prioritised. For urgent issues we always have a qualified and experienced Tech available and resolved, whenever possible, immediately. Other issues and requests are handled efficiently.

Managed Service

Help Desk comes as integral part of our Managed Service agreements.  To speak with us about getting a help desk service for your team, contact GTB now

The Help Desk Team

We have a Service Coordinator and a Duty Technician available throughout the working day – we are deliberately flexible, so we can be responsive to your requests. Having said that, it’s impossible to be responsive to every request immediately, and for this we have a prioritisation system in place to make sure that the things that are most urgent do get prompt attention.

The GTB team are so responsive and helpful. I have the utmost faith that whenever I have to contact GTB I will always be treated as if I am the only customer they have. Nothing is rushed and the information is always delivered in a way that I can understand it without having to ask for it to be repeated or requiring it to be ‘dumbed’ down. Always professional and proactive and we appreciate that.