CASE STUDY - October 19th, 2022
Raumati Road Surgery is a well-established part of the Kāpiti community, providing GP and related services:
The practice had IT support from an IT company specialising in medical centres; however, the relationship was not working as well as desired, and there was no agreement/partnership, or proactive services.
The practice was also having issues related to the setup of their Microsoft 365.
Much of the practice IT was coming up for replacement – notably the servers, workstation computers, and a decision around the PMS (practice management system).
To find an IT company to assist with the 365 issues, as a matter of some urgency.
To also deal with IT replacement, and ideally find an IT company with specialist medical expertise to become their ongoing IT provider.
The practice contacted Microsoft with their 365 issues/desires, and were referred to GTB (a Microsoft Partner) by Microsoft.
GTB also had the benefit of being locally Kāpiti based, and having specialist medical centre expertise (including being MedTech Certified Engineers).
GTB sorted the 365 issues, and then quoted successfully for work to replace the practice computers and some other equipment, and to supply printers.
Following that, the practice become a client of GTB’s with a ‘SureIT Full’ managed service agreement. The server was replaced, and the practice migrated to MedTech Evolution.
The practice and GTB built a very good working relationship. The IT environment was updated and functioning well, and these things were already in place when Covid-19 struck.
There were a great many challenges for the practice caused by Covid, yet having their IT systems in good condition and functioning well for the team, meant that IT was not a headache as well. It also allowed the practice to put more focus on Covid response, and on looking after their own team.
In general, the practice feels that they are very well looked after by GTB, and that their team is supported. This is a big relief and has been especially welcome over the last two years.
"Our IT works well and is the best it has ever been."
Emily Bell - Practice Manager